01
Opt in
Capture clear consent through website forms, checkout journeys, lead campaigns or customer touchpoints.
WhatsApp marketing services
Turn WhatsApp Into a Revenue & Retention Channel.
Promonex Media helps ecommerce and service businesses plan better customer journeys through WhatsApp campaigns, lead nurturing, abandoned cart recovery, audience segmentation, automation and repeat-purchase communication.
Opt-in focused
Ecommerce + lead generation
Automation-ready journeys
Illustrative workflowAbandoned Cart Recovery
PM Live flow
Promonex Store
WhatsApp customer journey
Hi Ananya 👋
The black sling bag in your cart is still available. Would you like to continue your order?
View cartNeed help?
Is the offer still active?
Yes. You can reopen your cart from the button above and complete checkout.
Trigger
Cart abandoned
Audience
Opted-in shopper
Goal
Return to checkout
WhatsApp customer journey
WhatsApp Marketing Works Best When Every Message Has a Purpose.
We map WhatsApp communication to the customer lifecycle instead of sending the same broadcast to everyone.
02
Nurture
Answer common questions, share useful information and move interested leads toward the next step.
03
Convert
Use relevant product reminders, cart recovery messages, offers and clear calls to action.
04
Support
Use WhatsApp for useful order, service and customer communication where your setup allows.
05
Retain
Reconnect with past buyers through replenishment, launches, back-in-stock alerts and win-back campaigns.
WhatsApp opt-in strategy
Good WhatsApp Marketing Starts Before the First Message.
Promonex Media helps businesses plan permission-based WhatsApp journeys across websites, lead forms, checkout pages and campaigns. Clear opt-in and better audience data make later communication more useful and easier to segment.
For businesses using the WhatsApp Business Platform or third-party tools, we can also plan how website actions and customer stages feed into campaign workflows.
Plan my opt-in journeyGet useful updates on WhatsApp
Sample opt-inName: Ananya Mehta
Mobile: +91 98XX XXX 214
I agree to receive relevant product, service and marketing communication on WhatsApp. I can opt out later.
Continue on WhatsApp
Sample flow. Consent wording and message rules should match your business setup and applicable requirements.
WhatsApp automation services
Trigger Messages From Customer Actions, Not Guesswork.
WhatsApp automation can connect customer behaviour with timely follow-ups. We plan workflows for cart recovery, lead nurturing, product interest, repeat purchases and customer reactivation based on the tools available in your stack.
Plan my WhatsApp automationsExample customer workflow
Consent-awareCustomer leaves products in cart
Trigger: high purchase intent
Apply timing and audience conditions
Check consent, order status and eligibility
Send a relevant WhatsApp reminder
Product context with a clear next step
Stop or update the journey after purchase
Avoid unnecessary follow-up messages
WhatsApp campaign management
WhatsApp Campaigns Built Around Real Customer Intent.
Our WhatsApp marketing services can support ecommerce, lead generation, customer engagement and retention journeys.
Ecommerce
Abandoned Cart Recovery
Reconnect with opted-in shoppers who added products to cart but did not complete checkout.
Product marketing
New Launch Campaigns
Introduce new products, collections or services to relevant customer segments.
Sales
Offer & Promotion Campaigns
Plan timely campaigns with clear targeting, useful offers and a simple next step.
Lead generation
WhatsApp Lead Nurturing
Follow up after enquiries with FAQs, proof and helpful reminders that guide the next conversation.
Retention
Repeat Purchase Campaigns
Reconnect with past customers through replenishment reminders, related products and win-back offers.
Lifecycle
Customer Update Journeys
Share useful service and order updates when supported by your platform and process.
WhatsApp campaign journeyIllustrative
A helpful cart reminder
Your selected items are waiting. Continue whenever you’re ready.
WhatsApp marketing for ecommerce
Recover Intent Before It Goes Cold.
For Shopify, WooCommerce and other ecommerce businesses, WhatsApp can support high-intent moments such as abandoned carts, product interest, restocks and repeat-purchase journeys.
- Abandoned cart recovery
- Back-in-stock alerts
- New product launches
- Repeat purchase reminders
- Relevant product recommendations
- Customer lifecycle updates
WhatsApp lead nurturing
A New Lead Doesn’t Need the Same Follow-Up Every Day.
For clinics, consultants, education, real estate and other lead-driven businesses, WhatsApp can help continue a conversation after an enquiry. Plan follow-ups around customer questions, intent and next steps.
Build my lead nurture flowDay 0
Enquiry acknowledgement
Confirm the enquiry and explain the next step.
Day 1
Useful FAQ
Answer a common objection or customer question.
Day 3
Proof or service information
Share relevant credentials, benefits or a case example.
Day 5
Clear next step
Invite the lead to book, call, visit or continue the conversation.
Frequently asked questions
WhatsApp Marketing FAQs
What are WhatsApp marketing services?
They help businesses plan useful, permission-based WhatsApp conversations, including campaigns, customer updates, audience segments and automated follow-ups.
Can WhatsApp marketing be used for ecommerce?
Yes. Ecommerce journeys can include cart reminders, product launches, back-in-stock updates and repeat-purchase communication for opted-in customers.
Do you provide WhatsApp automation services?
We plan automation journeys around customer actions and the tools available in your setup. Platform access, approvals and message rules can affect what is possible.
Can WhatsApp help nurture sales leads?
It can support timely follow-ups after an enquiry with useful answers, relevant information and a clear next step, when the person has agreed to be contacted.
Do you plan abandoned cart WhatsApp campaigns?
Yes. We can map a consent-aware reminder journey that checks timing, order status and eligibility before sending a message.
Can WhatsApp marketing work with Shopify or WooCommerce?
It can be planned for Shopify, WooCommerce and other ecommerce setups. The exact integration depends on your store, messaging platform and connected tools.
Do you send WhatsApp bulk messages to purchased databases?
No. We focus on relevant communication to people who have opted in, and on respecting opt-outs and the rules of the messaging platform.
How much does WhatsApp marketing cost?
Pricing depends on the campaign scope, audience, integrations and automation needs. Share your goals and setup for a tailored estimate.
Start better customer conversations
Plan WhatsApp Marketing That Fits Your Funnel.Build a WhatsApp Marketing Journey That Fits Your Sales Funnel.
A clear plan for better conversations, campaigns and follow-ups.Tell us how customers discover, enquire and buy from you. We’ll help plan WhatsApp campaigns, automation and customer segments around your sales journey.
Let's talk with experienced WhatsApp Marketing Specialists
Turn WhatsApp into a stronger channel for customer conversations, lead nurturing and retention. Tell us about your audience and goals, and our team will help plan campaigns and automated journeys that fit your business.
Urgent?
Let's talk
Tell us about your project
Share a few details and we'll connect with you to plan the next step.